Certificate IV in Leadership and Management - BSB42015

This program is a combination of accredited and non-accredited training to suit the Club industry, more specifically the area of customer service and understanding of loyalty programs. We delve into the past, present and future of customer service and loyalty in Clubs.


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Combined with an extensive leadership program, this course will also work to develop and enhance skills in leading and managing your team while building your service standards and loyalty programs. Loyalty programs are diverse in nature and this qualification provides a pathway to refine and develop your existing systems and customise your service style to make it uniquely your own.

With an industry that is so diverse, there are a range of job titles that may be suitable to this course:


  • General Manager / CEO
  • Operations Manager
  • Gaming Manager/Coordinator/Analyst
  • Membership Manager/Coordinator
  • Loyalty Program Manager/Coordinator
  • Duty Manager/Supervisor with gaming/customer service portfolio
  • Gaming Team Leader/Customer Service Team Leader


Click here to enrol in Certificate IV in Leadership and Management - BSB42015 or download the brochure here.


Contact us


Our team at Barringtons have decades of experience delivering accredited and engaging training to a range of Australian businesses. 

Let us help your team get qualified. Any other questions? Contact us today!


This training is subsidised by the NSW Government.

Barrington Training Services RTO provider number 91397