Dealing with Difficult Customers
Every professional will have to deal with a difficult client or customer from time to time. Picture a client that insists your product is rubbish, or a customer that refuses to pay for a meal they’ve clearly finished. You can’t change the fact that these experiences will occur, but you can change the way you handle them.
Conflict resolution skills are critical for all professionals. When you understand how to read a tense situation and respond to it in a way that minimises conflict, you are able to navigate the occurrence safely and potentially even arrive at a productive outcome.
Barringtons’ Conflict Training for Australian Businesses
That’s where Barringtons’ Dealing with Difficult Customers course comes in. This conflict training is a unique online solution designed to ensure your employees have the skills to minimise tension and maximise the safety of those involved.
Upon completion, trainees will have the relevant knowledge to:
- Successfully deal with a difficult person
- Follow the steps involved in minimising conflict
- Manage conflict and take control
- Maintain their own safety
- Effectively report the incident
This essential conflict training takes only 30 minutes to complete - meaning you can administer the course with minimal disruptions to your day-to-day operations. Our online format means that the training itself is extremely flexible. Your team members can complete the course at the most convenient time for them while still gaining extremely valuable information.
Why choose Barringtons?
The team at Barringtons is passionate about creating time-effective and useful training courses for Australian businesses across a variety of industries. With over a decade of experience doing just that, we’re the obvious choice for all of your conflict training needs.
For more information contact us today.
This is not a nationally recognised qualification