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 I-Serve Minimize

“Nothing is so contagious as enthusiasm”

- Samuel Taylor Colerigde

Customer service is what will define your Club.  It will set you apart from all others and it will determine your success and your future.

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

- Sam Walton, Founder of Wal-Mart

When it comes to making your club the place to go, customer service is the ruler your patrons use to decide if you really measure up. To stay ahead of the competition you must exceed your patron’s customer service expectations. Be better than what they think is the best.

Your role is to make patrons want to come back to your Club time and time again.  It is not just a smile.  It’s about knowing your customers, making them feel at home every time they visit, anticipating their needs and ensuring all of their inquiries are answered fully and to their complete satisfaction.

“Do what you do so well that they will want to see it again and bring their friends.”

- Walt Disney

We call ourselves the service industry.  Let’s show everyone what that means!

Barringtons three tiered i-Customer Service for Clubs provides staff, supervisors and managers with an integrated series of customer service training programs which ensure that everyone in your organisation knows what it means to be a “Customer Service Champion”. The three tiers for this new and informative online program are listed below:

 



i-serve

*Now Available*

Your staff are the first impressions that last and your staff are the first point of contact for your patrons.  They are the “face” of your Club. 

i-serve is:

  • Tailored for frontline club staff
  • Online
  • Competency Based
  • Prepared by qualified, experienced trainers

Easy to use, flexible and cost effective.

 

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i-support

*Coming Soon*

To become Customer Service Champions frontline staff need the support of supervisors and managers.

i-support gives supervisors and managers the tools and techniques they need to ensure that your Club’s Customer Service culture is implemented and supported.

 

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i-lead

*Coming Soon*

Senior Managers, CEOs and Boards of Management must provide the leadership crucial for continued improvement in customer service in all areas of your Club.  What will set your Club apart is the service that your patrons receive.

 

i-lead is a focused, leadership program for Club leaders to help them instil a customer service culture in their Clubs.