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 Customer Service Training Program Minimize

Developing Your Own Special Brand of Customer Service that keeps them coming back for more.

Being on par in terms of price and quality only gets you into the game. Quality Customer Service wins the game. 

Australian businesses lose tens of millions of dollars annually in potential profits due to poor customer service skills at all levels. Unfortunately many employees either don't understand OR have never been taught the importance of professional customer service skills.

Recent stories in the Sydney Morning Herald such as Bad Service the Aussie WayManagerial Behaviours Foil Good Service bring the problem sharply into focus.

It is not difficult to create a culture of customer service. Read our series of blogs on the elements of a successful strategy.

Why Start a Customer Service Culture in your Organisation?
How to Start a Customer Service Culture in your Organisation:
Part 1 – Senior Management 
Part 2 – Front Line Supervisors
Part 3 – Front Line Staff

Barringtons Customer Service training is tailored to meet the specific needs of your organization. Our expert trainers will teach your staff how to provide the kind of quality customer service that keeps people coming back time and time again. 

Locations and times are arranged to suit your business and can be personalised to incorporate your specific customer service needs.

Training for Frontline Staff includes:

  • Defining and assessing customer service
  • Understanding the benefits of exceptional service      
  • Developing points of difference
  • Anticipating customer needs
  • Impressing your clients and presentation
  • Importance of body language
  • Meeting the needs and expectations of clients
  • Consistency and customer service

The Customer Service Evaluation & Customised training program

This 12 month program aims to increase sales and company growth through mystery shopping, conducting tailored surveys, producing monthly reports, conducting a training needs analysis and customising training based on results.